At Phase Formed, we take pride in the uniqueness and quality of our custom 3D printed products. Each item is carefully crafted to meet your personal preferences, making it truly one-of-a-kind. Due to the custom nature of our products and the intricate 3D printing process, we generally do not offer refunds. This policy is in place because each piece is made to order, and modifications can significantly alter the item’s appearance and integrity over time, especially depending on handling and transport.
Serving North America: We currently ship our products to collectors across the USA and Canada. We understand the excitement that comes with adding a new piece to your collection, and we are committed to ensuring that your experience with us is as rewarding as the items we create.
Commitment to Customer Satisfaction: We value your satisfaction and are dedicated to providing exceptional customer service. If your order does not meet your expectations or if you encounter any issues, please reach out to our customer support team. We are committed to working with you to find a satisfactory resolution, which may include replacement or repair options.
Thank you for choosing Phase Formed for your collecting needs. We are excited to be a part of your collection journey and look forward to serving you with products that bring your passions to life.
Need help?
Contact us at store@phasematter.com for questions related to refunds and returns.